Customer Experience

At HTC we believe that firms have a responsibility to develop an internal and external customer service approach that not only leads to client satisfaction but also to a stronger brand value and internal employee engagement.

Understanding customer experiences and shaping them consciously therefore is a critical success factor.

Questions we work with include:

– What role does customer service play in the life of a company?

– What is the message You are trying to send to your clients?

– What are some of the communication and technical skills that are necessary for achieving effective customer service?

Once this foundation is clear, we can move on to more specific questions:

– How can we handle angry customers?

– What is sales orientation, and how does it relate to customer service?

– What does internal customer service mean?